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Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.
TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:
TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:
In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.
The State of XaaS Product Management: 2020
Learn what is trending within product management teams pursuing XaaS models, including optimal practices and critical capabilities.
Who Should Own Renewals?
A framework for renewing existing customers and growing recurring revenue streams in an economic downturn.
The Impact of COVID-19 on Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
Impact of COVID-19 on OEM Field Service Organizations
This report looks at the impact of COVID-19 on OEM field service organizations.
The COVID-19 To-Do List for Revenue Leaders
A current and future checklist for revenue leaders for managing a crisis.
The Future of Selling and Delivering Value
This publication focuses primarily on outcome engineering and verticalization-related skills, behaviors, tools, techniques, and guidance.
5 Plays to Maximize Renewal Revenue with Partners
This publication provides an overview of five plays to maximize renewal revenue with partners.
How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis
Short-term guidance and long-term opportunities for CS organizations that can make a lasting impact on both their customers and their company.
The State of Managed Services: 2020
Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.
Case Study: 2019 STAR Award Winner Ellucian
Case study of TSIA STAR Award winner Ellucian, who implemented internal quality programs to increase employee satisfaction.
Building the Infrastructure for Virtual Customer Experiences
This report provides an overview of various approaches to virtual engagement.
The Pandemic Playbook for Technology Solution Providers: Current Phase/Next Pha
This report is a playbook to help technology providers navigate a global pandemic in the area of current phase/next phase capabilities.
TSIA has transformed its spring TSW conference formerly scheduled for May 4-6 in San Diego, into TSW Live! virtual conference on May 5-6. We look forward to bringing the energy of the in-person conference to this FREE virtual event.
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.